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Browsing Tag

acd

2 posts
BBlogging

A Beginner’s Guide to Understanding ACD Queue in Customer Service

  • byKathryn Rhodes
  • March 14, 2024
If you’ve ever called a customer service center, you might have experienced being put on hold, waiting for…
BBlogging

PBX vs. ACD: Understanding the Difference

  • byBrittany Schultz
  • March 14, 2024
Are you searching for the best phone system for your company? You might have heard the terms PBX…
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