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Browsing Tag

customer service center

2 posts
BBlogging

Intelligent Call Routing: What it is and How it Works

  • byBrittany Schultz
  • March 14, 2024
Are you tired of waiting on hold for several minutes when calling a customer service center? Or maybe…
BBlogging

A Beginner’s Guide to Understanding ACD Queue in Customer Service

  • byKathryn Rhodes
  • March 14, 2024
If you’ve ever called a customer service center, you might have experienced being put on hold, waiting for…
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